Frequently Asked Questions

Explore answers to frequently asked questions regarding the Kenya eTA application process and requirements for a smooth travel experience.

What is the significance or purpose of a Kenya ETA?

The Kenya eTA is a semi-automated system designed to assess the eligibility of visitors planning to travel to Kenya. Authorised by the Government of the Republic of Kenya, the eTA grants permission to travel but does not determine a traveller's admissibility, which is decided by immigration officers upon arrival.

How do I apply for a Kenya Electronic Travel Authorization (eTA)?

Applicants are required to provide biographic information and responses to eligibility questions through the eTA application. To ensure ample time for authorization, it is recommended to submit applications at least 3 days before the intended travel date. Travellers can apply for the eTA up to 3 months in advance, and early application is advised, preferably upon booking accommodations and transportation tickets.

Can you provide a visual representation of the official Kenya eTA?

The official Kenya eTA is visually represented as follows:

What steps should be taken after the denial of a Kenya ETA?

In the event of an eTA refusal, immediate travel is not permitted. For assistance and additional information, please reach out to the official website to report your situation and seek further guidance.

How is the security of credit card information ensured in the Kenya (eTA) system?

Rest assured, your credit card information is secure with the Kenya eTA system. The platform is PCI compliant, ensuring the highest standards of data protection. All data transmission is encrypted, and the system does not retain any credit card or payment details. The payment gateway utilised is Stripe.com, a globally recognized and highly secure service. Travizory Border Security SA, located at Avenue de la Gare 24, 2000 Neuchâtel, Switzerland, manages the Stripe payment implementation for added assurance.

What Measures have the government implemented for eTA Data Privacy and Access?

The Republic of Kenya has implemented comprehensive measures to safeguard your data. For detailed information on data protection, please consult the Government's Privacy Policy.

Is an eTA Mandatory Requirement for Foreign Visitors to Kenya?

All foreign visitors, with the exception of citizens from EAC Member States, are obligated to obtain the eTA for travel to Kenya. The eight EAC Member States include the Republic of Burundi, the Democratic Republic of the Congo, the Federal Republic of Somalia, the Republic of Kenya, the Republic of Rwanda, the Republic of South Sudan, the Republic of Uganda, and the United Republic of Tanzania.

Every eligible traveller must apply for the eTA through the official Government website. Applications submitted through third-party platforms will be automatically rejected. In the case of children under 18, the legal guardian, parent, or accompanying adult is responsible for completing the application.

Is an eTA a Requirement for Children and Infants?

All foreign visitors, including children and infants, are required to apply for an eTA. The responsibility for completing the application for children under the age of 18 lies with the legal guardian, parent, or accompanying adult. It is strongly advised that families apply for the eTA as a group.

What is the Required Information for eTA Application?

To apply for an eTA, the following information and documents are necessary:

1. Valid passport
2. Recent passport picture OR a selfie picture taken during the application process
3. Contact details (home address, telephone, email)
4. Travel information and flight itinerary (arrival flight number, date of departure for the initial flight, in the case of connecting flights)
5. Proof of booking for the hotel where you will be staying (if staying with friends, a letter of invitation is accepted)
6. Yellow fever vaccination certificate if arriving from endemic countries (refer to the WHO website for the updated list of countries)
7. Credit/Debit card information for payment, if applicable

Is an eTA an Assurance of Granted Travel to Kenya?

While an eTA serves as official permission from the Government to travel to the Republic of Kenya and is mandatory for check-in and boarding, it does not guarantee travel. Your carrier may refuse boarding if essential documents such as your passport and/or boarding pass are not presented. Additionally, you may undergo questioning at departure or arrival points, potentially leading to denial of access to transportation facilities.

How long is the application data stored in the eTA System?

For details on the duration of storage for your application data, kindly consult the Government's Privacy Policy.

If you anticipate frequent travel to Kenya or have multiple trips scheduled, we strongly recommend downloading the "Kenya Travel Authorization" mobile app, set to be released in January. This app allows you to securely store your travel documents and profile on your phone, facilitating easy reuse for future travel.

What are the steps for Applying for an eTA?

For individuals planning regular or multiple trips to Kenya, we recommend utilising the upcoming "Kenya Travel Authorisation" mobile app, set to be released in January. This app allows you to securely store travel documents and profiles on your phone for convenient reuse.

To apply for the eTA, follow these steps:

1. Visit the official online website
2. Click on "Apply Now" and follow the provided instructions
3. Ensure accurate entry of all required data
4. Submit the application
5. Receive an email confirming receipt of your application
6. If applicable, receive an email confirming receipt of payment
7. Upon a decision by the Immigration officer, receive an email confirming Approval/Refusal
8. If approved, either print the attached PDF document, download it to your mobile device, or save it in the "Kenya Travel Authorisation" mobile app. This electronic travel authorization must be presented at departure and arrival points.
9. In case of denial, contact us for further details
10. Check the application status anytime at Kenya eTA Applications Status

Note: Travel is permitted only after approval by the Government of Kenya.

What is the procedure of Checking the Status of Your eTA Application?

To monitor the status of your application, visit the following URL: https://visa-to-kenya.com/visa-status/

Shortly after submitting your application, you will receive an email confirming the receipt of your application. This email includes the reference number assigned to your application, which should be used to check the application status. Avoid reapplying for a travel authorization immediately.

What steps can one take to resolve payment issues during the eTA application process in Kenya?

For visitors, a valid credit or debit card is necessary to complete the transaction. The system does not accept cheques or cash. If your payment is declined, wait a few minutes and attempt the transaction again. Ensure that your selected means of payment has sufficient funds before trying again.