FAQS on Kenya Electronic Travel Authorization

Explore commonly asked questions about the Kenya Electronic Travel Authorization (eTA) system with the following FAQs for quick and informative insights.

What are the benefits of a Kenyan ETA?

Discover the advantages of obtaining a Kenyan Electronic Travel Authorization (ETA) by exploring the following insights on the benefits it offers to travellers.

• Convenient Submission: Travellers can effortlessly submit all required information and documentation for their Kenya trip from the comfort of their homes, ensuring compliance with travel requirements.

• Elimination of In-Flight and Arrival Forms: The Kenya eTA system eliminates the need for travellers to fill out forms during their flight or upon arrival, simplifying the travel experience by reducing paperwork and administrative burdens.

• Simplified Check-in for Airlines: Airlines benefit from the streamlined check-in process facilitated by the Kenya eTA system, allowing for efficient verification of traveller authorization and contributing to smoother boarding procedures.

• Improved Arrival Processes: The implementation of the Kenya eTA system is poised to enhance arrival processes by reducing queues at entry points for health, customs, and immigration inspections, offering a more seamless and time-efficient entry experience.

• Digital Government Processes: The Kenya eTA system aligns with the Republic of Kenya's commitment to digitise government processes, embracing modern technology in travel authorization to advance toward a more efficient governance model in line with global technological trends.

Who is mandated to acquire the Kenyan ETA?

All non-citizens of EAC Member States (Burundi, Democratic Republic of the Congo, Somalia, Kenya, Rwanda, South Sudan, Uganda, and Tanzania) are obligated to acquire the eTA for entry into the country. The official government website is the designated platform for submitting applications, and third-party submissions are automatically rejected. For travellers below 18 years old, the application must be completed by a legal guardian or accompanying adult.

What requirements are needed in the photo and passport copy when applying for the ETA?

For your online visa application to Kenya, it is essential to comply with specific photo and passport copy specifications. Please adhere to the following guidelines:

Applicant Photo:

- Format: Ensure your digital photograph is in PNG, JPEG, or PDF format.

- Size: The photo should have equal height and width.

- Presentation: Display a full-face front view with open eyes.

- Head Position: Centre the head within the frame, showing the full head from the top of the hair to the bottom of the chin.

- Background: Choose a plain light-coloured or white background with no shadows on the face or background.

- Borders: The photo should not have any borders.

Passport Page Copy:

- Format: Submit a clear copy of your passport main page (the page with your photo) in JPEG or PDF format.

- Visibility: Ensure that the copy is clearly visible with no borders.

How long does it take to process a Kenyan ETA?

As of now, the processing times for Kenya ETA include the following option:

Standard Processing (3 working days): This choice guarantees that your application will undergo processing within three working days. If you are looking for a prompt yet standard approval process, this option offers a balance between efficiency and processing time.

How can I identify the official Kenya eTA?

Identification of the official Kenya eTA involves recognizing its visual presentation, which is as follows:

What is the Anticipated Processing Duration for ETA Requests?

The processing of your ETA request is typically completed in less than 7 minutes. Follow the instructions below to complete the application form, and we will take care of the remaining steps on your behalf.

What are the Post-Submission Steps for Kenya eTA Application?

Upon submitting your application, you will receive the Kenya eTA via email. Our streamlined process eliminates the need for embassy interaction, saving you valuable time.

How can errors in my application be rectified?

If you discover an error in your online application, promptly contact our customer service representatives using the online chat feature for assistance.

It's crucial to acknowledge that once your application is submitted and linked to your passport number, no modifications can be made. If necessary, a new application must be submitted. However, there will be no additional service fee charged for the new application.

Is it possible to apply for an eTA before booking my journey?

It is not possible to apply for an eTA before booking your journey. The application necessitates travel information, so it is advisable to apply after securing transportation and accommodation arrangements.